Customer feedback is essential to get a handle on how customers view the product, service or support of a company. Nothing shows your customers that they are important better than asking for their opinion and acting accordingly. Feedback system is a customer friendly application to receive, analyse, scrutinize and manage feedbacks based on customer reviews. This tool enables the business entity to collects all the data easily which is related to customer responses and thereby making possible to understand about their customers. Through feedback system the customers can share their experiences, thoughts, views and opinions about the service rendered by the business entity. The customer can respond to the customized questionnaire and this will get as SMS/mails to the management instantly. This application can be integrated with different service sectors as it has wide scope and offering a number of features like multiple branches support, customized questionnaire, accessibility of reports globally over internet and a lot more with a 24/7 support. By reviewing customer feedback the authority can Identify the errors and take corrective action as soon as possible. The platform can be handled and maintained easily because of its user friendly feature.